Return and Refund Policy

Scope

This policy applies to purchases made on this website. Product-specific warranty or contract terms, where explicitly agreed, may supersede general points below.

Order Cancellation

• Cancellations are accepted before dispatch confirmation.
• After dispatch, cancellation requests are handled as return requests.
• Refunds for successful cancellations are processed to original payment source.
• Cancellation approval is subject to order status and stock/dispatch workflow.

Return Eligibility

• Report damaged, defective, or wrong-item deliveries within 7 days of delivery.
• Item should be unused, with original packaging and all accessories where applicable.
• Proof of purchase and issue evidence may be requested for verification.

Replacement Eligibility

Where return criteria are met and replacement stock is available, we may offer replacement in place of refund. If replacement is unavailable, refund will be initiated as per this policy.

Non-returnable Cases

• Damage due to misuse, unauthorized modification, or improper handling.
• Consumables/services unless explicitly covered in writing.
• Custom/bespoke orders unless there is a verified manufacturing defect.
• Items without original serial labels or tamper-evident markers (if applicable).

Inspection and Approval

Returned items may undergo technical/physical inspection before approval. Ineligible claims may be rejected with supporting observations.

Refund Timeline

Approved refunds are initiated within 7-10 business days after inspection/approval. Final credit timeline depends on bank or payment gateway processing cycles.

• Refunds are made to the original payment method where technically feasible.
• Shipping/handling charges may be non-refundable unless shipment error is confirmed.

Partial Refund Scenarios

Partial refunds may apply for incomplete returns, packaging damage, or deductions communicated during approval in accordance with applicable law and product condition.

How to Request Return or Refund

Email sales@airoptix.in with your order details and issue summary, or call +91-96069 32020.

Please include order ID, invoice date, product details, and clear issue description to help us process requests quickly.

Grievance Redressal

If your request is unresolved, write to the same support channel with subject line “Refund Escalation” along with prior communication references for review.