Privacy Policy

Who We Are

Air Optix operates this website and related customer support channels for product information, enquiries, and transactions.

Information We Collect

• Contact details such as name, phone number, and email address.
• Account and order details such as shipping/billing address and transaction references.
• Support communications and enquiry details shared by you.
• Basic device/session data used for security, analytics, and service reliability.
• Cookies and usage data to improve navigation and platform performance.

How We Use Information

• To process orders, provide support, and communicate service updates.
• To verify users, prevent fraud, and improve platform security.
• To comply with legal and financial obligations.
• To improve product and website experience.

Lawful Basis and Consent

We process data for contract fulfillment, legal compliance, legitimate business interests, and user-consented interactions (for example, support callbacks or updates).

Payments

Payments are processed via authorized payment gateways. We do not store complete card details on our servers. Payment-related data is handled according to gateway and banking standards.

Data Sharing

We may share limited data with logistics, payment providers, and service partners only to fulfill orders and operate services. We do not sell personal data.

Cookies and Tracking

We use essential and performance-related cookies for authentication/session continuity, cart behavior, and analytics. You may manage cookie preferences via browser settings, though some features may not function correctly when cookies are disabled.

Data Retention and Security

Data is retained for business, legal, and accounting requirements. Reasonable technical and organizational controls are applied to protect customer data.

Despite safeguards, no internet-based method is completely risk-free. Users should also protect account credentials and avoid sharing OTPs.

Cross-border Processing

Some services may involve data processing through infrastructure and partners located in other regions, subject to applicable legal and contractual controls.

Children's Privacy

This website is not directed at children. We do not knowingly collect personal information from minors without lawful authorization.

Your Rights and Contact

For privacy-related requests or grievances, contact us at sales@airoptix.in or call +91-96069 32020.

Depending on applicable law, you may request access, correction, or deletion of eligible personal data, subject to legal retention requirements.

Policy Updates

We may update this Privacy Policy to reflect legal, operational, or platform changes. The latest version and effective date will always be published here.